MIA · Voice and BDC
MIA brings AI to the dealership phone channel. It handles inbound and outbound voice conversations under dealer-defined rules, identifies the reason for the call, and prepares the correct team handoff with available context.
A traditional IVR routes callers through keypad choices. An AI voice agent understands natural-language requests and can start the correct sales, used-car, service, parts, or administrative flow.
Tone, questions, schedules, exceptions, and escalation rules are configured around the dealership process.
For inbound calls, MIA can welcome the customer, distinguish sales from service needs, and gather useful details before the team steps in.
Outbound voice supports agreed workflows such as lead contact, reminders, and operational updates, with source, consent, timing, and objective defined before activation.
Sales flows can cover availability, price, finance, trade-in, and test-drive requests. Service flows use different fields, calendars, and escalation rules.
Booking actions depend on the connected calendar and the operations supported by the specific integration.
MIA handles the conversational layer; 3CX is the available telephony integration and continues to govern numbers, queues, and routing. Other providers and the existing number are reviewed before deciding whether to join the current flow or set up a dedicated configuration.
The same check covers CRM, DMS, inventory, and calendar. Only reads and actions actually available are declared.
Useful indicators include conversations by intent and time band, response time, routing, team handoffs, and completeness of recorded context.
Completed appointments, no-shows, and sales become comparable only when connected systems maintain consistent outcomes.
What to verify before adding an AI voice agent to a dealership.
If the dealership uses 3CX, MIA connects to that phone system without replacing it. Number, provider, and other PBXs are reviewed before the architecture is defined; a dedicated configuration may be required.
Yes. 3CX is the available telephony integration: MIA handles the conversation, 3CX continues to govern numbers, queues, and routing. Transfers and schedules are configured on the dealer's environment.
Yes. MIA supports inbound and outbound voice workflows configured around agreed use cases, schedules, consent, contact rules, and escalation.
Yes. Rules define when to involve the BDC, sales, service, or another department while preserving the summary and collected context.
MIA is designed to connect to authorized dealership systems. The available data and actions are verified for the specific environment during the demo.
Maintenance, appointments, and after-sales on voice, WhatsApp, and web.
From first request and qualification to human handoff and CRM.
3CX for voice, plus CRMs and stack already connected to MIA.
Connect conversations, notes, stages, and activities to the current process.
Webchat, WhatsApp, and voice in one operational layer.