Context
It knows vehicle, channel, and intent
It understands which listing or page the lead came from, which vehicle the person is asking about, and what kind of request is being made.
AI Agent for Dealerships
The AI agent that never misses a lead: WhatsApp, voice and web chat 24/7
MIA responds immediately, qualifies every request, and moves more leads toward appointments and sales-team handoff, even after hours. It connects with inventory, calendar and your existing CRM while keeping context across your website, WhatsApp Business and phone.
Web, WhatsApp and Voice
Inventory, CRM and calendar
No-code customization
The bottleneck
The problem isn't generating leads. It's managing them well, every time.
Between web requests, WhatsApp, calls, trade-ins, service, and follow-up, too many opportunities leak because the team cannot cover every channel with the same speed and context.
01
24/7
After hours
customers write when they want, not when your team is sitting at the desk
02
3+
Fragmented channels
web, WhatsApp, and phone create manual handoffs and broken conversations
03
1000+
Dormant database
old contacts stay untouched without a consistent outbound engine
What MIA is
A virtual BDC connected to inventory and calendar
MIA is not a generic FAQ chatbot: it works like a virtual BDC, reads inventory and availability, qualifies leads using your rules, and moves each contact toward an appointment, service request, or team handoff.
You can customize MIA with no-code tools: tone of voice, qualification questions, objections, handoff rules, and operating instructions. That way you are not using generic AI, you are shaping the AI for your dealership.
Qualification
It works like your BDC
It collects data, budget, trade-in, urgency, objections, and availability with different paths for sales, test drives, and aftersales.
No-code
Train the agent without code
Configure tone of voice, questions, priorities, commercial rules, and escalation logic so MIA fits your dealership process.
Omnichannel
Web, WhatsApp, and voice in one platform
It handles web chat, WhatsApp Business, inbound calls, outbound calls, and Meta campaigns from one operational control layer.
How it works
From first message to booked appointment
01
It captures leads from website, WhatsApp Business, and phone, 24/7.
02
It pulls context from inventory, CRM, calendar, and lead source.
03
It replies, qualifies, and proposes the next step using rules defined by you.
04
It books appointments, callbacks, test drives, or hands the conversation to an operator.
05
It syncs everything into the CRM and keeps the team fully updated.
You define tone of voice, qualification rules, triggers, and handoff thresholds through no-code tools. MIA executes them at scale.
ASC tracking
From messages to leads. Data marketing can use.
MIA tracks the number of messages exchanged in chat and lead generation. Data can be sent to GA4 and to the advertising pixels configured by the dealership.
Explore ASC trackingChat messages
Measure the number of messages exchanged with MIA.
New leads
Detect when a conversation generates a new contact.
If a lead has to wait until tomorrow, you are leaving room for another dealer.
MIA covers the conversation in seconds.
Inbound AI
Inbound without losing context
MIA handles web chat, WhatsApp, and voice like an always-on sales desk: it replies in real time, qualifies, surfaces the right inventory, and moves the lead to the next action or handoff.
Web, WhatsApp and VoiceInventory and CRM in syncReal-time handoff
01
Always On
24/7 omnichannel coverage
Every request gets an answer even when the showroom is closed or the team is already busy with other customers.
02
BDC Logic
Custom qualification
You decide which questions to ask, how to handle trade-ins, budget, urgency, service requests, and when the lead should be passed to the team.
03
Live Stock
Live inventory inside the chat
MIA shows real vehicles, availability, price, photos, promotions, and trims directly from your management feed.
04
Human Handoff
Frictionless handoff to the team
When the lead is ready or the conversation gets delicate, the salesperson enters the same thread with all the context already gathered.
More control, less wasted work
MIA does not replace the team: it removes dead time, data entry, and repetitive first-level conversations so salespeople can focus on the highest-value moments.
- Guided qualification for sales and aftersales
- Appointments, test drives, and callbacks
- Full conversation history available to the team
Want to see MIA working on your real workflow?
A tailored session around real processes, inventory, handoff, and channels.
Outbound WhatsApp
Re-activate the database you've already paid for.
MIA turns it into new conversations.
Import contacts from CSV, XML, or API, define segments, time windows, and exclusion rules, and MIA launches 1:1 WhatsApp conversations to reopen dormant opportunities.
Campaign engine + AI qualification
You can run outbound campaigns from the platform as if you were working inside Meta, while MIA takes over replies, qualifies leads, and moves them toward the next commercial action.
- Flexible import: lists from CRM, DMS, forms, events, or external sources through CSV, XML, and API.
- Segmentation and rules: choose which clusters to activate, when to write, who to exclude, and what campaign goal you want to reach.
- WhatsApp Business number: use your official number with Meta integration and manage it from the platform on unlimited devices.
- Qualified conversations: MIA replies, personalizes the dialogue, handles early objections, and books real appointments for the team.
1. Import and segment
Load the database and build lists for renewals, used cars, lease endings, service, or special offers.
2. Define rules and templates
Prepare sending windows, qualification logic, and Meta-approved templates.
3. MIA talks and books
When the customer replies, MIA continues the conversation, qualifies the lead, and moves it to the next step.
From contact list to booked appointments without copy-pasting across tools.
Your team sets the strategy. MIA does the operational work at scale.
MIA Assistant
Online
+
Human in the loop
Automatic when it should be. Human when it matters.
MIA works on its own 24/7, but your operators can step in at any time on web chat or WhatsApp, stop the AI, and reply directly from the same panel.
Story
Step 1
MIA opens and qualifies
1
MIA opens and qualifies
It handles first-level conversations, gathers context, and filters repetitive or low-intent requests.
Step 1
2
The team takes over on the same thread
When commercial sensitivity or negotiation is needed, the operator takes control without changing channel or number.
Step 2
3
Everything stays tracked
Conversations, appointments, notes, and data stay synchronized in the CRM and platform history.
Step 3
Operations
What really changes when MIA enters the process
The difference between handling leads in pieces and running the full funnel with continuity.
Area
Without MIA
With MIA
Response time
Whenever the team manages to reply
Within seconds
Coverage
Showroom hours only
24/7 across every channel
Lead context
Fragmented across tools
Unified in one view
Appointments
Manual and inconsistent follow-up
Calendar fed automatically
MIA is strong because of your data, not because of vague promises.
To qualify well, replying is not enough: MIA needs to know what is in stock, who is already in the CRM, and which process should happen next.
CRM, lead management, and workflows
MIA connects with CRM and tools already in use, including Action, LeadSpark, Walcu, Salesforce and Visual Software, to assign leads, update stages, pass notes to the team, and preserve commercial context.
Learn more: AI CRM for dealerships
Inventory API and vehicle knowledge
MIA doesn’t "guess" the car. It knows it.
It connects to your XML, JSON, or API feed to work with real and updated data about:
- Real availability and location
- Prices, promotions, and trims
- Vehicle photos, videos, and details
- Useful triggers for sales, service, and follow-up
SYNC STATUS: LIVE
A real 2025 operating baseline
Measure the flow before claiming an uplift
A dealership project presented at the Dealer Awards started from 52,100 leads, around 1,900 sales and a 3.6% conversion rate in 2025. The first MIA analysis covered 259 leads. Baseline figures describe the operation; they are not attributed to MIA.
Read the methodology and project →- 52.100
- lead · 2025
- ~1.900
- sales · 2025
- 3,6%
- conversion · 2025
- 259
- first analyzed leads
MIA FAQ
Frequently asked questions about MIA
The answers that matter when you are evaluating an AI agent for leads, WhatsApp, voice, and dealership workflows.
MIA does more than answer FAQs. It reads inventory, calendar, CRM and lead source, qualifies using your rules, and moves the conversation toward appointments, test drives, service, or handoff to the team.
MIA operates on web chat, WhatsApp Business, and voice for inbound management. It can also launch outbound WhatsApp campaigns and handle outbound calls when the process requires it.
Yes. MIA follows a true human-in-the-loop model: it automates the first layer, but operators and salespeople can take over in real time on the same web or WhatsApp thread.
No. MIA works with your existing CRM: it manages conversations and qualification, then syncs leads, notes, stages, and appointments. See the AI CRM for dealerships solution for the complete architecture.
Yes. MIA can manage inbound calls like an intelligent switchboard, qualify the contact based on the requested service, and launch outbound voice calls when the workflow needs them.
Book a demo
Want to see how MIA fits into your BDC, inventory, and CRM?
We will walk you through a real flow: inbound, outbound, handoff to the team, and integration with your tools. That way you can quickly see where MIA can drive more appointments and fewer missed leads.
Guided demo built around real use cases for sales, aftersales, WhatsApp, and voice.