MIA brings AI to the dealership phone channel. It handles inbound and outbound voice conversations under dealer-defined rules, identifies the reason for the call, and prepares the correct team handoff with available context.
MIA Voice · phone line
Agents busy: MIA answers, on your number
Hi, the engine light came on in my Tiguan. Can I bring it to the workshop?08:52
Of course. What’s the plate number and which location do you prefer? I’ll pass it to the service desk.08:52
GH 482 KT, the Via Roma location.08:53
Thanks. The service desk will call you back by 10 with the first available slot.08:53
Summary sent to the service desk
Reason, plate and location collected, call transcribed
A traditional IVR routes callers through keypad choices. An AI voice agent understands natural-language requests and can start the correct sales, used-car, service, parts, or administrative flow.
Tone, questions, schedules, exceptions, and escalation rules are configured around the dealership process.
For inbound calls, MIA can welcome the customer, distinguish sales from service needs, and gather useful details before the team steps in.
MIA also places outbound calls: lead follow-ups, brand campaigns, service recalls, appointment confirmations. Scripts, call windows, retries, and consent are covered on the outbound calls page.
Sales flows can cover availability, price, finance, trade-in, and test-drive requests. Service flows use different fields, calendars, and escalation rules.
Booking actions depend on the connected calendar and the operations supported by the specific integration.
MIA connects to your 3CX phone system through Twilio; your numbers and queues stay the same. With other phone systems, calls can be forwarded to MIA when the team is busy or the dealership is closed; the setup is checked in the demo.
Leads and outcomes go to MIA’s built-in CRM or, through the available integrations, to Action, Walcu, TCar, Salesforce, or any CRM via webhook. Only reads and actions actually available are declared.
Every call is recorded and transcribed in the inbox, next to chat and WhatsApp. Plates and phone numbers are read back to the caller and confirmed before they are saved.
When a person is needed, MIA forwards the call under rules you set: reason for the request, brand, hours, salesperson availability. Before the caller is connected, the salesperson hears a short whisper with the reason for the call. The part of the conversation with the salesperson is recorded and transcribed too.
Useful indicators include conversations by intent and time band, response time, routing, team handoffs, and completeness of recorded context.
Completed appointments, no-shows, and sales become comparable only when connected systems maintain consistent outcomes.
What to verify before adding an AI voice agent to a dealership.
No. With 3CX, MIA connects to your phone system through Twilio and your numbers and queues stay the same. With other systems, calls are forwarded to MIA; we check the setup in the demo.
Yes. MIA connects to your 3CX phone system through Twilio; your numbers and queues stay the same. Transfers and schedules are configured on your setup.
Yes. Outbound calls run with a script, call windows, retries, and voicemail detection, only to contacts with appropriate consent. Details are on the outbound calls page.
Yes. Rules define when to involve the BDC, sales, service, or another department while preserving the summary and collected context.
Leads and outcomes go to MIA’s CRM or to your CRM through the available integrations or a webhook. Bookings use MIA’s appointment calendar. What applies to your systems is verified in the demo.
How AI phone answering works, AI receptionist vs IVR and answering services, when it pays off.
Lead follow-ups, brand campaigns and service recalls, with outcomes in the CRM.
Ongoing conversation, authorized follow-up, and team control.
Maintenance, appointments, and after-sales on voice, WhatsApp, and web.
From first request and qualification to human handoff and CRM.
The same agent on the website: visitors who write instead of calling reach the team with the full request.
3CX through Twilio, call forwarding from other phone systems, plus CRMs and channels connected to MIA.
Connect conversations, notes, stages, and activities to the current process.
Webchat, WhatsApp, and voice in one operational layer.
We map inbound and outbound calls, departments, schedules, escalation, and integrations around your real process.
Request a MIA demo