A lead who never picked up, a manufacturer promotion, a service due date. Your BDC knows these calls matter and pushes them back when inbound is busy. MIA is an AI calling agent that makes them with the script you write, logs the outcome and hands off anyone who wants a person.
The ones your BDC postpones when inbound leaves no time. Each campaign has a clear goal and a contact list you choose. This is not cold calling bought lists: MIA calls your own customers and leads.
The script tells MIA how to open, what the goal is, which details to collect, which offers to mention and how to handle objections. For a brand promotion the brief is generated from the campaign PDF, then you review it.
You decide when to call, how many calls run at the same time and how many retries to make on no answer or busy. When voicemail picks up, MIA detects it and can leave a pre-recorded message if you set one: a voicemail drop, not a hang-up.
A single AI phone call can also start from a customer record or a conversation: pick the customer and the script, check the preview, schedule it.
Every call ends with an outcome: interested, not interested, no answer, call back. The qualification fields you defined for the campaign are written to CRM fields.
If the customer wants to talk to someone now, the call is forwarded to a salesperson under your routing rules. Otherwise the lead reaches the CRM with summary, recording and transcript, in MIA’s CRM or the one you already use. That is how MIA works as an AI appointment setter: it gets the yes, your team takes it from there.
A call alone does not always reach the customer. In MIA journeys a call is a step like a WhatsApp template or an email, and the next step depends on what happened.
Call only contacts for whom you hold appropriate consent for that channel and purpose. MIA stores consent per channel and respects voice opt-out: a customer who said no to calls is not called.
The greeting and how MIA introduces itself are written by you in the script. What your market requires is for your own legal counsel to decide; this page is not legal advice.
Not calls placed. Answers, voicemails, outcomes by type, callbacks set, appointments and CRM opportunities, by campaign and time band.
Outbound calls use communication credits, so look at cost per useful outcome, not per call.
What dealer principals and BDC managers ask.
Whatever is in your script. The greeting, introduction and reason for the call are configured by the dealership.
MIA detects it. If you set one, it leaves a pre-recorded voicemail message. Retries follow the campaign rules.
You set the cap on simultaneous calls, along with call windows and the number of retries.
Yes. If the customer asks for a person, the call is forwarded under your routing rules. Otherwise the outcome reaches the CRM with summary and transcript.
Italian, English and Spanish. If the customer switches language during the call, MIA switches too.
Inbound calls: MIA answers when the BDC is busy or you are closed.
Templates, audiences and event-based journeys, with a call as the next step.
From first contact and qualification to human handoff and CRM.
How AI phone answering works, AI receptionist vs IVR, when it pays off.
Webchat, WhatsApp, and voice in one operational layer.
In a demo we take a real case, an unanswered lead or a brand promotion, and build the script, call windows, retries and outcomes.
Request a MIA demo