WhatsApp creates value when it connects customer requests to the sales process. If it becomes another inbox, it adds fragmentation. MIA covers first contact, gathers context and prepares a BDC handoff in the same flow.
Operational guide
Vehicle request, after hours, qualification, Human Control, test drive, Service and authorised follow-up. Checklists, ownership and Meta policy. This page stays commercial; the article is the work to configure.
Customers ask about availability, price, trade-in or appointments in a few words. The agent must understand the vehicle and gather what matters without turning chat into a form.
MIA follows dealership rules and preserves the history for the team.
WhatsApp can handle spontaneous requests and continue authorized follow-up. MIA separates flows and applies approved WhatsApp Business templates and rules.
When the customer replies, the conversation becomes operational again and reaches the team when needed.
24/7 coverage does not remove the BDC. MIA gathers preferences and can propose calendar-connected slots while people handle complex requests.
Every handoff must remain traceable, and customers should know when they are interacting with automation.
An isolated chat creates more manual work. The flow becomes useful when authorized systems provide inventory, notes and lead status.
A MIA demo starts with those links: channels, required data, escalation rules and team ownership.
Your staff keep using the WhatsApp Business app on their phones. MIA runs on the API of the same number. Customers keep writing to the contact they already have.
When a salesperson replies from the phone, the message shows up in MIA and the AI steps back on that chat. No double replies.
Coexistence depends on the dealership’s Meta account. We check it before activation rather than assume it.
This page covers chats the customer starts. Approved templates, CRM audiences, event-based journeys and send reports are on the WhatsApp marketing page.
What to verify before automating conversations and follow-up on WhatsApp.
Activation is designed for WhatsApp Business Platform, with checks for the number, consent, templates and conversation windows required by Meta policies. The final configuration depends on the dealership's approved account and integration.
It can manage authorized follow-up within the agreed process. Outside the conversation window, approved templates and WhatsApp Business rules apply; it is not designed for indiscriminate messaging.
Yes. Escalation rules define when the BDC or an operator takes over while retaining conversation history, vehicle interest and collected details.
Greeting, away messages and quick replies, with dealership examples and when you need the API.
Guide with checklists, opt-in, templates, 24-hour window, CRM and Human Control.
Approved templates, CRM audiences, event-based journeys and send reports.
Inbound and outbound calls, voice qualification, and BDC handoff.
Turn website visitors into qualified conversations with page and vehicle context.
Channels, automation, handoff, and human control in the complete platform.
From first contact and qualification to the BDC and CRM.
Connect conversations and events to the campaigns that generated each lead.
We configure a demo around your flow: first request, qualification, appointment and BDC handoff.
Request a MIA demo